Application Maintenance
An essential service from our division Support & Managed Services.
What is this service about?
Ensure the longevity and performance of your critical business applications. Our application maintenance service (AMS) covers anomaly correction, user support, and software evolutions, allowing you to focus on your core business.
Our Approach
1Takeover and Skill Transfer
We start with an audit phase of the application and its environment. We document the operation and take ownership of the code to become autonomous. We set up monitoring tools and communication processes.
2Corrective Maintenance and Support
We guarantee the rapid correction of blocking anomalies and bugs, in compliance with our service commitments (SLAs). We provide level 2 and 3 support to your users to help them resolve their daily problems.
3Evolutionary and Preventive Maintenance
We support you in the evolution of your applications: adding new functionalities, adapting to new regulations, etc. We also carry out preventive actions (component version upgrades, code refactoring) to avoid technical obsolescence.
Key Benefits
- ✓ Guarantee of the availability and performance of your applications.
- ✓ Improved user satisfaction.
- ✓ Control of your maintenance costs.
- ✓ Full visibility on maintenance activity (reporting, committees).
- ✓ Liberation of your internal teams to focus on new projects.
Need Information?
Our experts are ready to assist you. Contact us to discuss your project and get a tailored proposal.
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